Return Policy
Makeup as a Category is Non Returnable
RETURN/EXCHANGE IS ONLY APPLICABLE IF YOU RECEIVE A DAMAGED OR A WRONG PRODUCT
To be eligible for a replacement/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Follow steps below to begin process
- MAIL us on support@hokmakeup.com or call us at 9810245261
- Provide us with proper pictures of the product you have received along with the picture of the invoice.
- In case of payment refund, the paid amount will automatically be applied to your HOK Wallet within 2 business days.
If you haven’t received a refund in 7-10 business days, first check your HOK account again.
HOKMakeup has the authority to cancel the order or the item(s) anytime if found a matter of question. In case of cancellation, we process the refund within 24-48 business hours for the prepaid orders.
In any case, you can always contact us at support@hokmakeup.com
Note: We would need an unboxing video as proof to claim a refund/replacement in case of damage or wrong product sent. Make a video while opening the package.
